Return Policy

How to return an item you have bought from AA Polo Equipment.

We want you to be satisfied with every piece of equipment you buy from us. If something is not right, this policy explains what can be returned, how long you have, and how to start a return.

This policy applies to purchases made through aapolo.ng and orders completed with us over WhatsApp. It sits alongside your rights under the Federal Competition and Consumer Protection Act 2018, which this policy does not limit.

Your Return Window

You may request a return within 7 days of receiving your order. After 7 days we are generally unable to accept a return unless the item is faulty or was sent in error.

Items must be returned in the condition you received them:

• Unused, unworn and unwashed
• In the original packaging, with all tags, labels and protective wrapping intact
• Complete with any accessories, manuals, certificates or free gifts supplied

Please try equipment on indoors, on clean ground. Items returned with field use, arena dust, hair, scuffing or odour cannot be accepted.

Items We Cannot Accept

For safety, hygiene and practical reasons, the following are not eligible for return unless they are faulty or incorrectly supplied:

• Helmets and protective equipment that have been worn or used. Protective gear is single-impact and we cannot verify its integrity once it leaves us
• Custom, personalised, made-to-order or special-order items, including team jerseys carrying club crests, names, numbers or sponsor marks
• Items altered, adjusted, re-strapped or repaired after delivery
• Underwear, base layers, socks and other close-fitting hygiene items once opened
• Grooming consumables, feed, supplements and care products once opened or with a broken seal
• Gift cards and vouchers
• Clearance and final-sale items marked as non-returnable on the product page

Faulty or Incorrect Items

If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with photographs of the item and its packaging. We will arrange collection at our cost and send a replacement or issue a full refund, whichever you prefer.

Manufacturing faults that appear later are handled under the manufacturer's warranty for that product. Send us the fault details and your order number and we will take it up with the supplier on your behalf. Normal wear, accidental damage, misuse and damage caused by a fall or impact are not manufacturing faults.

How to Start a Return

1. Contact us by email at hello@aapolo.ng, by phone on +234 809 922 2747, or on WhatsApp, quoting your order number and the reason for the return.
2. We will confirm whether the item is eligible and give you return instructions. Please do not send anything back before you hear from us — unauthorised returns may be refused.
3. Pack the item securely in its original packaging and include a copy of your order confirmation.
4. Return the item to us, or wait for the collection we arrange, as agreed in step 2.

Return Costs

• Faulty, damaged or incorrectly supplied items: we pay the return cost
• Change of mind, wrong size ordered, or no longer needed: you pay the return cost
• Original delivery charges are non-refundable except where the item was faulty or sent in error

Until a returned item reaches us it remains your responsibility. We recommend a tracked or recorded delivery service, as we cannot issue a refund for a return we never receive.

Exchanges

If you need a different size or colour, the quickest route is to return the original item for a refund and place a new order, so the replacement is not held up while the return is in transit. If the item you want is low in stock, tell us when you start the return and we will reserve it for you where we can.

Once We Receive Your Return

We inspect returns within 2 to 3 working days of arrival and email you the outcome. Approved returns are refunded in line with our Refund Policy.

If a return does not meet the conditions above, we will contact you and can send the item back to you at your cost.

Talk to Us Before You Buy

Most returns we see are sizing. Helmets, boots, gloves and saddlery all fit differently between makers, and a measurement is quicker than a return. Send us your measurements, your position and your horse before you order and we will tell you what to buy.

Contact Us

AA Polo Equipment
Guards Polo Club, AMAC, Abuja, Federal Capital Territory, Nigeria
Email: hello@aapolo.ng
Phone: +234 809 922 2747
WhatsApp: +234 803 539 0105

Last updated: 13 September 2026